The M-BOT from MobiTrail has been conceived with this very simple idea to provide information or run a complete workflow in an interactive chat format is far more engaging and satisfying experience for the customer.
M-BOT has been developed with the goal to help simplify and reduce the dependency on human interaction. It offers the flexibility to perform multiple operations and activities without human intervention and pass on a query to a human support if a query is not addressed by its own knowledgebase. The BOT indirectly reduces the number of people required for supporting customers and can have a direct impact on efficiencies as well as costs.